How do you know if your IT department is any good?

Posted
17 January 2007 at 23:33
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I’m an IT Manager. I usually work with start-up companies, usually from their first year onwards. It’s not uncommon for people in my circumstances to find themselves starting out as head of a team of one or two, and then concentrating their efforts on successful expansion through investment in systems and people.

The IT Manager in a firm usually reports to and advises the board on all things technical, but how are the board to know whether or not what they hear from their own technical team is in any way right for them?

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Broadening the band

Posted
5 December 2003 at 22:45
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“What?!” people would cry, almost physically recoiling with shock, “you’re still using dial-up?!”. The thing was, I liked my deliberately crippled little internet. I liked the fact that the web didn’t play music at me or coax me into filling hard-drive after hard-drive with media files. I liked the fact that only the good things worked: the fast, efficient, lean and mean things flew in while the bloated crap stayed away. But most of all, I liked the fact that the internet was something that went on somewhere else: I wasn’t surfing so much as spectating, and I could pull the plug as I wished.

I think the real problem was that I liked the thinternet too much, and I spent more and more time using it. But, with the passing of time, it “improved” (as in: got more and more bloated until became unusable). So, I wasn’t simply spending time doing more things, I was spending more time doing things. I can’t remember exactly what it was that provoked it but, one morning in late spring, I snapped. I needed bandwidth, and fast.

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Professional parallels

Posted
11 November 2003 at 03:10
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People often comment that the leap from coding to carpentry seems giant. Not so: the two professions are more closely related than is initially obvious. In the IT industry, it’s tempting to think that we’re riding on the leading edge of existence: that every day we’re breaking new ground, advancing ever forward, and taking or species to new and uncharted heights. Again, not so. While the materials and language may be new and sparkly, we’re merely recycling our aptitude for much older skills.

I work closely with a decorator, and it interests me that we have almost perfectly complementary skills. While he is highly skilled at painting, preparation, plastering and puttying, he freely admits to being disasterously bad at anything to do with wood. Similarly, I can’t paint for toffee and my plastering skills are a joke. The moment I crack open a can of paint, you know disaster is only minutes away. Fortunately we know our own and each other’s limitations, meaning we can usually avoid major tool-throwing, expletive-inducing catastrophies. It also means that if we’re tacking something new, and either he or I are finding it frustratingly difficult or boring, the chances are that the other will probably take to it much more easily.

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Artificial yes-men

Posted
1 October 2002 at 13:46
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About two months ago, I began a project to build a computer program that could learn by probability. I’m not going to write up all the details just yet—only those relevant to this particular story.

As mammals, humans are equipped with emotional reflexes. Fear, for example, allows us not only to become physically prepared for a threat, but also to recall and calculate the events caused by previous threats to aid us in making judgements regarding the supposed imminent threat. Basically, we are designed to learn on a very basic and fundamental level.

Computers do not yet have such sophisticated capabilities. The concept of learning is one of the great challenges facing the information age. However, I came up with the idea of allowing a computer to carry out simple learning processes loosely based on the human emotional reflex—i.e. assess how to handle a piece of information by assessing how previous information was handled. I refer to these processes as the Cohesive Learning Engine.

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BOFH

Posted
22 May 2001 at 08:04
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I have a copy of the Bastard Operator From Hell on my Palm, that helpfully generates excuses as to why things aren’t happening in the way they are expected so to do. I’ve often wondered how the BOFH came to be, and now I know. You can’t escape the irony of it being on the NTK server. Also, I’ve dug up a comprehensive list of the BOFH responses—some of which did not make it onto the Palm.

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  • Wikipedia: Moore's Law » describes a trend in the history of computer hardware. The number of transistors that can be inexpensively placed on an integrated circuit is increasing exponentially, doubling approximately every two years. The trend was first observed by Intel co-founder Gordon E. Moore in a 1965 paper. It has continued for half a century and is not expected to stop for another decade at least and perhaps much longer.
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  • Music thing: The 'Intel Inside' chimes » Austrian KLF fan Walter Werzowa had never heard of Intel when they asked him to compose a 3 second jingle for them. It's played once every five minutes somewhere around the world.
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  • How to Get Rid of Stuff » we built the internet for this kind of doco
  • Alan Kay: Is Computer Science an Oxymoron? » "I don’t know of a single computing system that is attached to you that if it fails it will almost certainly kill you. That’s what happens with jet engines. That’s engineering."
  • Guardian Unlimited: I hate Macs » "PCs are the ramshackle computers of the people." Personally I'm perched on the fence, but this is a good read, for once.
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