Back in a Bit

Five Lessons from a Year of Tablet UX Research

We have learned that although many people purchased iPads thinking they would be “big iPhones”, nearly everyone said the iPad exceeded their expectations. Yet the tablet platform breaks the mold from certain commonly accepted paradigms on traditional computer and mobile platforms, and raises unique concerns and potential barriers to adoption in some areas.

6 Disciplines for Reaching Customer Experience Maturity

How can organizations excel at customer experience and advance to higher levels of maturity? And how can they sustain those advances once they’ve made them? The basis for organizational maturity in any field stems from adopting and consistently performing a set of sound, repeatable practices that lead to excellence. In the world of customer experience, maturity is about the extent to which an organization routinely performs the practices required to design, implement, and manage customer experience in a disciplined way.

Tiered, Adaptive Front-end Experiences

…or… On “the site must look the same across all browsers”

I think we’re all pretty well convinced that our sites can look different across browsers. Sometimes, though, our team or our clients don’t totally understand that.

Lemme take a stab at convincing them that each browser gets an experience that is customized to that browsers’s capabilities.

Bright ideas

From today, the manufacture or import of the 60W filament bulb is no longer permitted across Europe. Opinions obviously differ on whether this is a bold environmental step forward, or an example of nanny state philosophy.

The decision makes me mindful, once again, of the Digest of UK Energy Statistics, or DUKES Report. Published annually by the Department of Energy and Climate Change, it summarises all sources and uses of energy in the United Kingdom.

Broadly, the report illustrates that the UK’s total energy consumption could be divided into three approximately equal groups. The first is transport; the second is heating; the third is everything else. So, if you were to add up the energy used by every light bulb, every computer, every appliance and every machine across the country, the total would equal that used for heating alone.

So, if the decision on European light bulbs is environmentally driven, it can be considered only a small start. Indeed, the question of whether there is a significant environmental benefit to using “energy-saving” bulbs is still debated. Furthermore, the tax on energy for heating in the UK is set around 5%, whereas the tax on petrol and diesel is over 50%. If Europe is so concerned with environmental issues, we would do well to to divert our attention away from how we light our homes and workplaces, and instead onto how we heat them.